WGU OBCI Strategy Change and Organizational Behavioral Concepts – Exam Bank

WGU OBCI Strategy Change and Organizational Behavioral Concepts – Exam Bank

Chapter 01Test Bank

1. There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.FALSEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Contingency TheoryFeedback: There is no single best way to manage people, teams, or organizations. An important part of your success is your ability to know which tools to use and under what circumstances. This is described as a contingency approach to managing people and is the foundation of contemporary OB.2. Common sense focuses on the past, and because of this, it is strong in responding to the unexpected.FALSEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Contingency TheoryFeedback: Common sense is especially weak in responding to the unknown or unexpected. And because it focuses on the past, common sense lacks vision for the future.3. When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of “motivated blindness.”TRUEAACSB: Knowledge ApplicationAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 2 MediumLearning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.Topic: Ethical BehaviorFeedback: In Table 1.2 the example of “motivated blindness” is: Baseball officials failed to notice they’d created conditions that encouraged steroid use.4. OB includes topics such as managing your peers and your bosses, as well as managing your subordinates.TRUEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Organizational Behavior (OB)Feedback: Organizational behavior includes knowing about managing yourself, as well as others, up, down, and sideways.5. Soft skills are job specific; they are useful only in certain jobs.FALSEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Conceptual SkillsFeedback: Soft skills are not job specific. They are portable skills, more or less relevant in every job, at every level, and throughout your career.6. Problem solving is a systematic process for closing the gap between an actual and a desired outcome.FALSEAACSB: Knowledge ApplicationAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.Topic: OutcomesFeedback: A problem is a difference or gap between an actual and a desired state or outcome. Problems arise when our goals (desired outcomes) are not being met (actual situation). In turn, problem solving is a systematic process for closing these gaps.7. John is spending 12 hours a day at work and is exhausted. He decides that he will work no more than 8 hours—no matter what. This is a good example of the Three-step Problem-Solving Approach.TRUEAACSB: Knowledge ApplicationAccessibility: Keyboard NavigationBlooms: AnalyzeDifficulty: 1 EasyLearning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.Topic: Organizational Behavior (OB)Feedback: The Three-Step Problem-Solving Approach notes that you should (1) define the problem in terms of desired outcomes, (2) identify potential causes using OB concepts and theories, and (3) make recommendations or take action. In this case, John has noted a problem (but not necessarily the outcomes he wants) and has completely skipped step 2. 8. Unethical behavior erodes trust, but has no effect on cooperation in organizations.FALSEAACSB: Analytical ThinkingAACSB: TeamworkAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.Topic: Ethical BehaviorFeedback: Unethical behavior reduces cooperation, loyalty, and contributions, which of course hurts the performance of individuals, teams, and organizations.9. American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal.FALSEAACSB: Analytical ThinkingAACSB: EthicsAACSB: Knowledge ApplicationAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 2 MediumLearning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.Topic: Ethical BehaviorFeedback: In 2012, American Airlines pilots created widespread slowdowns in flights to pressure the company in negotiations with their union, a notable instance of how widespread unethical behavior has resulted in virtually no legal consequences.10. Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.TRUEAACSB: Analytical ThinkingAACSB: EthicsAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.Topic: EthicsFeedback: Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach rather than a controlling, target-driven one. They are people who listen and who foster cultures in which employees are not scared to point out problems, and in which staff feel they have a personal responsibility to enact corporate values, be they health and safety concerns or putting the client’s interests first.11. According to research, the most common predictor of cheating in school is peer behavior.TRUEAACSB: Analytical ThinkingAACSB: EthicsAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-02 Explain the drivers of unethical behavior and ethical lapses, and the lessons that can be learned as a result.Topic: Ethical BehaviorFeedback: A study of graduate students, including MBAs, in the United States and Canada found that peer behavior was by far the strongest predictor of why students cheated, followed by severity of potential penalties, and certainty of being reported.12. A decision is a gap between an actual and a desired situation.FALSEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-03 Describe the ways in which you can apply OB knowledge to effectively solve problems.Topic: Decision MakingFeedback: A problem is a difference or gap between an actual and a desired situation.13. OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and environmental characteristics.FALSEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Explain how OB can help you organize a problem in order to achieve a solution effectively.Topic: Organizational Behavior (OB)Feedback: OB concepts and theories can be classified into two broad categories: person factors and environmental characteristics.14. The interactional perspective states that behavior is a function of interdependent person and environmental factors.TRUEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-04 Explain how OB can help you organize a problem in order to achieve a solution effectively.Topic: Organizational Behavior (OB)Feedback: Notably, the interactional perspective states that behavior is a function of interdependent person and environmental factors.15. The “organizing framework” for understanding and applying OB is based on the systems approach.TRUEAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-05 Classify OB knowledge and tools for problem solving with the support of the Organizing Framework.Topic: Organizational Behavior (OB)Feedback: To assemble our framework, we use the systems approach as our foundation.16. Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria’s college experience. Maria disagrees, arguing that ______ is/are the more critical.A. overall technical expertiseB. self-awarenessC. problem-solving skillsD. an ethical perspectiveE. business knowledgeAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Conceptual SkillsFeedback: Regardless of your area of study, the greatest benefit of your education is developing problem-solving and critical-thinking skills.17. ______ is the interdisciplinary field dedicated to understanding and managing people at work.A. Management theoryB. Management dynamicsC. Organizational behaviorD. Organizational dynamicsE. Organizational theoryAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Organizational Behavior (OB)Feedback: The term organizational behavior (OB) describes an interdisciplinary field dedicated to understanding and managing people at work.18. Which of the following fields is not a field from which OB draws?A. Political ScienceB. AccountingC. StatisticsD. EconomicsE. Vocational CounselingAACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Organizational Behavior (OB)Feedback: OB draws on research and practice from many disciplines to deal with how people behave at work, including: anthropology, economics, ethics, management, organizational theory, political science, psychology, sociology, statistics, and vocational counseling.19. OB is important in all facets of school and work becauseA. hard skills are a critical factor to your success.B. this indicates that you have common sense.C. this technical knowledge is in great demand.D. a career in OB will ensure a high salary.E. it helps us to understand and manage people.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: UnderstandDifficulty: 2 MediumLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Organizational Behavior (OB)Feedback: Organizational behavior includes knowing about managing yourself, as well as others, up, down, and sideways.20. Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone’s daily pay 5 percent if they are more than 10 minutes late. Javier will have better results usingA. the contingency approach.B. the “one-best-way” approach.C. the environmental theory.D. ethical decision making.E. the human capital theory.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: ApplyDifficulty: 1 EasyLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Contingency TheoryFeedback: A contingency approach calls for using OB concepts and tools as situationally appropriate, instead of trying to rely on “one best way.”21. The contingency approach suggests thatA. there is one best way to manage.B. OB theories apply to all situations.C. a manager needs to learn a set of hard-and-fast rules.D. the best answer depends on the situation.E. management practices from the past can be applied to today’s situations.AACSB: Analytical ThinkingAccessibility: Keyboard NavigationBlooms: RememberDifficulty: 1 EasyLearning Objective: 01-01 Exemplify different ways in which OB knowledge can enhance your job performance and career.Topic: Contingency TheoryFeedback: A contingency approach calls for using OB concepts and tools as situationally appropriate, instead of trying to rely on “one best way.” This means there is no single best way to manage people, teams, and organizations.

Exam Bank for WGU OBCI Strategy Change and Organizational Behavioral Concepts

The “Exam Bank for WGU OBCI Strategy Change and Organizational Behavioral Concepts” is a crucial educational resource designed to support both educators and students in mastering the principles and applications of organizational behavior, strategic change, and related management concepts. This comprehensive exam bank complements the course material by offering a diverse range of questions that assess and reinforce understanding of key theories, models, and practical applications in the context of organizational behavior and strategic change. It serves as an invaluable tool for both teaching and learning. Below is a detailed overview of the components and benefits of this exam bank:

Overview of Exam Bank Content

1. Module-by-Module Organization
   • The exam bank is meticulously organized to align with each module of the course. This ensures comprehensive coverage of all critical topics and provides a structured approach to assessment, facilitating easy integration into the curriculum and enabling targeted learning.
2. Types of Questions
   • Multiple-Choice Questions (MCQs): These questions cover a broad range of knowledge, from basic recall to complex application and critical thinking. Each question includes well-crafted distractors to challenge students’ understanding.
   • True/False Questions: These questions assess students’ ability to distinguish between correct and incorrect statements, reinforcing factual knowledge and addressing common misconceptions.
   • Fill-in-the-Blank Questions: These questions focus on recalling specific details such as key terms, processes, and important concepts, testing students’ memory and understanding.
   • Short Answer Questions: These questions require detailed yet concise responses, evaluating students’ ability to explain organizational behavior and strategic change concepts clearly and accurately.
   • Essay Questions: These questions assess students’ ability to synthesize and articulate complex ideas, demonstrating a deep understanding of organizational behavior principles and their applications in strategic change.
   • Case Studies and Scenarios: Real-world scenarios and case studies help students apply theoretical knowledge to practical organizational situations, enhancing their critical thinking and problem-solving skills.
   • Application Questions: These questions involve applying organizational behavior and strategic change theories and concepts to real-life situations, reinforcing practical understanding.
3. Difficulty Levels
   • Questions are categorized by difficulty to provide a range of challenges and assess students’ proficiency at different levels, including:
     • Basic: Testing foundational knowledge and comprehension.
     • Intermediate: Requiring application of knowledge to practical scenarios.
     • Advanced: Involving critical thinking, analysis, and synthesis of complex organizational behavior and strategic change information.
4. Core Focus Areas
   • Introduction to Organizational Behavior: Questions covering the basic principles and scope of organizational behavior, including definitions, importance, and historical development.
   • Individual Behavior and Learning in Organizations: Detailed coverage of individual behavior, learning theories, motivation, and performance in organizational settings.
   • Group Dynamics and Teamwork: Assessing knowledge of group behavior, team dynamics, conflict resolution, and effective teamwork.
   • Leadership and Management: Questions on leadership theories, styles, and practices, including the role of leadership in driving organizational change.
   • Organizational Culture and Climate: Focus on the elements of organizational culture, its impact on behavior, and methods for fostering a positive organizational climate.
   • Communication in Organizations: Examining the principles and practices of effective communication within organizations, including barriers and strategies for improvement.
   • Decision Making and Problem Solving: Coverage of decision-making processes, problem-solving techniques, and ethical considerations in organizational behavior.
   • Strategic Change Management: Questions on the theories and models of strategic change, including planning, implementing, and sustaining change in organizations.
   • Innovation and Creativity: Assessing understanding of fostering innovation and creativity within organizational settings.
   • Power, Politics, and Influence: Detailed explanations of power dynamics, political behavior, and influence tactics in organizations.
   • Stress and Well-being in the Workplace: Questions on the sources of workplace stress, its impact on employees, and strategies for promoting well-being.
   • Globalization and Diversity: Coverage of the challenges and benefits of globalization and diversity in organizational behavior.
   • Ethics and Corporate Social Responsibility: Assessing knowledge of ethical behavior, corporate social responsibility, and their impact on organizational success.
5. Alignment with Learning Objectives
   • Each question in the exam bank is aligned with the learning objectives outlined in the course material, ensuring that assessments are relevant and targeted toward achieving the intended educational outcomes. This alignment helps in accurately measuring students’ progress and comprehension.
6. Educational Support and Utility
   • For Educators: The exam bank provides a comprehensive resource for creating quizzes, exams, and other assessments. It simplifies the process of test creation and ensures consistency and alignment with the curriculum.
   • For Students: The exam bank serves as a valuable tool for self-assessment and study. It helps students verify their answers, understand their mistakes, and learn the correct approach to applying organizational behavior and strategic change knowledge.

Benefits of Using the Exam Bank

1. Enhanced Learning and Retention
   • The diverse range of question types and difficulty levels helps reinforce learning through varied and repeated exposure to key concepts, enhancing retention and understanding.
2. Preparation for Real-World Applications
   • By focusing on real-world scenarios and practical applications, the exam bank prepares students for the practical aspects of organizational behavior and strategic change, ensuring they are ready to apply their knowledge in various settings.
3. Comprehensive Assessment
   • The exam bank allows for thorough and multi-faceted evaluation of students’ knowledge and skills, from basic understanding to advanced application, ensuring a well-rounded educational experience.
4. Efficient Teaching Resource
   • For educators, the exam bank simplifies the process of creating assessments, providing a consistent and reliable tool for evaluating students’ progress and readiness for advanced studies in organizational behavior and strategic change.

Conclusion

The “Exam Bank for WGU OBCI Strategy Change and Organizational Behavioral Concepts” is an essential resource for mastering the principles and practices of organizational behavior and strategic change. It provides structured, comprehensive, and versatile tools for assessing and enhancing students’ knowledge and skills in these fields. By aligning closely with the course material and emphasizing real-world application, the exam bank supports the development of competent, confident individuals ready to excel in their understanding and application of organizational behavior and strategic change principles.